CAMPIRANON, K. Enhancing the Customer Journey during COVID-19 through Service Design: A Case Study of Pawnshops in Bangkok . Thammasat Review, [S. l.], v. 25, n. 1, p. 124–144, 2022. Disponível em: https://sc01.tci-thaijo.org/index.php/tureview/article/view/240182. Acesso em: 29 jan. 2023.