The Role of Team Trust and Team Conflict on Innovative Performance of Multicultural Teams in the Restaurant
Keywords:Multicultural team, Diversity, Team trust, Team conflict, Team innovation
This research investigated the contribution of team trust to team conflict and team innovation in the restaurant business. In particular, this research extended prior research by exploring the influence of team trust in the area of cross-cultural teams. Moreover, this research advanced prior research by examining the moderating effect of team task interdependence that might possibly influence the impact of team conflict on team innovation. Survey data were collected from 103 restaurant multicultural teams in the five most visited tourist cities in Thailand, namely Bangkok, Chiangmai, Pattaya, Krabi, and Phuket. Data were collected from multiple sources to prevent common method bias. Partial least squares structural equation modeling was used for data analysis. The results indicated that the teams with a high level of team trust tended to exhibit a lower degree of conflict (β=-0.543; p<.001) and achieved a higher degree of team innovation than the teams with a low level of team trust (β=0.274; p<.001). The results also showed that team conflict mediated the relationship between team trust and team innovation. Moreover, team-task interdependence moderated the negative relationship between team conflict and team innovation (β=0.211; p=.003).
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