Contribution of Cultural Intelligence to Job Performance of Domestic Hotel Employees in Thailand: The Mediating Roles of Communication Effectiveness and Job Stress
Keywords:
Cultural intelligence, Job performance, Communication effectiveness, Job stress, Hotel employeesAbstract
This study investigated the contributions of cultural intelligence (CQ) on job performance. Communication effectiveness and job stress were proposed as two competencies that mediated the linkage between cultural intelligence and job performance. Survey data were collected from 427 frontline employees working for domestic chain hotels in Thailand. The results computed from a partial least squares (PLS) regression analysis showed that communication effectiveness and job stress mediated the linkage between cultural intelligence and job performance of the frontline hotel employees. The results also showed that communication effectiveness negatively and partially mediated the relationship between CQ and job stress, and job stress positively and partially mediated the relationship between communication effectiveness and job performance of the frontline hotel employees. The findings indicate that CQ can improve frontline hotel employees' job performance by increasing their communication effectiveness and reducing their job stress.
Downloads
Published
How to Cite
Issue
Section
License
The opinions and ideas expressed in all submissions published in Thammasat Review are solely that of the author(s) and do not necessarily reflect that of the editors or the editorial board.
The copyright of all articles including all written content and illustrations belong to Thammasat Review. Any individuals or organisation wishing to publish, reproduce and distribute a particular manuscript must seek permission from the journal first.