Roles of Emotional Intelligence in Promoting the Innovative Work Behavior of Restaurant Employees

Akaraphun  Ratasuk

Authors

Akaraphun Ratasuk International College, Panyapiwat Institute of Management, Thailand

Keywords:

Emotional intelligence, Innovative work behavior, Customer satisfaction, Knowledge sharing, Restaurant business

Abstract

This research investigated the role of emotional intelligence in promoting innovative work behavior in restaurant employees in Bangkok. Given the unknown population of restaurant employees in Bangkok, survey data were collected from 414 restaurant employees, representing a response ratio of 82.80%. According to PLS-SEM, emotional intelligence directly affects innovative work behavior (β = 0.38; p < 0.01). Emotional intelligence can influence innovative work behavior indirectly through job satisfaction (t = 2.35, p = 0.018) and knowledge sharing (t = 7.00, p = 0.000). Emotional intelligence also moderates the impact of knowledge sharing on innovative work behavior (β = 0.10; p = 0.02). These results provided a new understanding of emotional intelligence’s role in promoting innovation at the individual level and its mechanism via job satisfaction and knowledge sharing, particularly in the restaurant business, which is still scarce. In addition, they provided guidelines for restaurant owners and managers to promote innovativeness in their employees and innovation in their businesses for sustainable success.

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