From Silence to High Alert: Enhancing Incident Response Through Voluntary Safety Reporting in High-Reliability Airport Operations
DOI:
https://doi.org/10.70730/tureview.v29i1.241321Keywords:
Incident Response, Voluntary Safety Reporting, High-Reliability Organizations, Airport Operations, Aviation SafetyAbstract
Proactive safety reporting is crucial for high-reliability organizations (HROs) to prevent accidents by identifying and addressing potential hazards before they escalate. In the aviation sector, employees face multiple barriers that impede reporting safety incidents. These barriers include fear of punitive actions, favoritism, and lack of support within groups, discouraging transparency and leaving latent threats unresolved. Additionally, a lack of trust in management fosters a perception that reporting is disruptive. At the same time, fear of consequences deters employees from reporting incidents, especially in hierarchical workplaces. Furthermore, the complex and inefficient reporting systems hinder participation, particularly in high-pressure environments. This study investigates the decision-making behind reporting safety concerns or remaining silent in the aviation industry. Utilizing a grounded theory approach, participants were selected through purposeful and theoretical sampling. In-depth interviews were conducted with 21 aviation professionals, including pilots, air traffic controllers, dispatchers, airport staff,management, quality assurance personnel, and aircraft mechanics. The Aviation-Voluntary Safety Reporting Behavior (A-VSRB) model was developed through qualitative data analysis involving extraction and coding. This model identifies six themes influencing voluntary safety reporting decision-making in HROs, providing a comprehensive framework for understanding and improving safety reporting practices within the aviation industry. The A-VSRB model enhances safety reporting practices by identifying key factors that encourage or impede voluntary reporting, thereby supporting the development of more effective safety management policies in aviation HROs.
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